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SPANISH+ANOTHER EUROP. LANGUAGE (Ref: 12566)

1-800 People
Location: Santry North Dublin
Rate: € 24 K (Permanent)
Job Description Spanish + another European Language Customer service 24K Our Client a multinational communications company based in North Dublin is searching for a . Spanish + another European Language Customer service 24K The Role: The successful candidate will play a key role in the growth of our client. The Customer Service Advisor reports to the Customer Service Manager and is a key member of both the Voice and Fax Teams. This position will be responsible for dealing with customers and potential customers of our client. The Advisors will answer enquiries by phone (both in-bound and outbound) and e-mail on topics such as account set-up, product usage and billing enquiries. Enthusiasm and energy are critical attributes for the position. Prior experience in a call center or similar position is essential. Operating hours are business hours Monday to Friday. Job Duties: * Responsible for answering customer calls efficiently, accurately and in a professional manner using excellent customer service skills. * Responsible for contacting customers re customer service issues specifically with a view to retaining customers or checking for potential fraud * Develop and maintain knowledge of the company’s products, services, policies and procedures * Identifies and records all customer calls and provides troubleshooting aids to assist colleagues in solving problems for the future. * Report accurately on calls inbound and outbound, record calls and call details on company systems * Other duties as assigned. Job Requirements and Experience: * Previous call centre or customer service experience is preferred * Excellent communication skills (oral and written) * PC proficiency; Knowledge of MS Word, Excel and Outlook * Ability to work both independently and as part of a team * MUST POSSESS FLUENT VERBAL AND WRITTEN LANGUAGE SKILLS IN SPANISH AND ENGLISH AND ANY OTHER EUROPEAN LANGUAGE * Additional language fluency a plus Any interested Candidates please send CV and contact Jonathan on 016472100

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