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COLLECTIONS ANALYSTS - DUTCH (Ref: VAC - 10822)

Expect Recruitment
Location: Dublin City Centre
Rate: € 30 to € 32 K (Permanent) + OTE
Job Description Vacancy – Billing & Collections Analyst Location: Dublin City Centre Type: Permanent, 5 days, full time Salary: €30-32 K OTE Expect Consultant: Julia Foerster More information: 021-4209050 Job Profile Our client is a leading, global software provider within the engineering sector, delivering solutions and integrated applications on an open platform. This is a fantastic opportunity to join a dynamic and demanding work environment, in a role which will both challenge you and drive you to perform at your best within a team of talented professionals. Key Responsibilities - Responsible for the analysis, reconciliation, and collection of a large portfolio of Customer Accounts with the objective of reducing and minimising balances over 90 days past due - Make direct (outbound) contact with end user contacts to ensure timely payment of invoices - Professionally handle incoming calls, emails, and service requests that come into the department - Collect detailed information regarding disputed billings or invoice errors and forward to appropriate internal colleagues for timely review and adjustment, as well as entering this information in the ERP system for cash and cancellation forecasting - Regularly communicate and coordinate with Account Managers to proactively resolve past due issues - Document all follow up actively (verbal and written) - Perform account reconciliation to ensure that outstanding balances are correct and can be clearly presented on an account statement and properly explained to customers - Review unapplied credits and apply or request refund appropriately to keep them to a minimum - Maintain customer data, including contact and address information, and general account profile information - Notify manager on collection problems, prepare and sumit concession and write off requests for review and approvals - Process the weekly collection letters run, reviewing the output and sending the letters - Perform administrative support functions and special projects as needed Skills & Experience Required - Degree in Business Administration or Finance preferred - One or more years experience in collections, customer service, billing operations, or contract administration - Experience with SAP R3 and/or SAP/CRM system preferred - Proven skills and experience under a metrics based performance operating model in a team environment where team performance weigh with individual performance - Excellent oral and written communication skills - Proficiency in Excel, Word, and Outlook - Fluency in English and Dutch is required