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CAD SUPPORT ENGINEERS (ITALIAN) (Ref: VAC-10952)

Expect Recruitment
Location: Dublin City Centre
Rate: € 45 K (Permanent)
Job Description CAD Technical Support Engineers Location: Dublin City Centre, D2 Type: Permanent, Full Time Salary: Up to €45,000, Excellent benefits Expect Consultant: Julia Foerster More information: +353 (0)214209050 Start Date: July 2010 Job Profile ________________________________________ Bentley is the global leader dedicated to providing architects, engineers, constructors, and owner-operators with comprehensive software solutions for sustaining infrastructure. Each solution is designed to ensure that information flows between processes and project team members to fully leverage interoperability and collaboration. These solutions provide users with the capabilities they need to increase cost efficiencies and maximize the return on their investments in innovation, empowering them to design, build, and operate better-performing infrastructure, which has been Bentley’s mission for the past 26 years. Bentley sustains the infrastructure professions by helping to leverage information technology, learning, best practices, and global collaboration – and by promoting careers devoted to this crucial work. Founded in 1984, Bentley has nearly 3,000 colleagues in more than 45 countries, $500 million in annual revenues, and, since 1999, has invested more than $1 billion in research, development, and acquisitions. Responsibilities • Working to Service Level Agreements, you will support end users of CAD software applications and project management tools within the Engineering sector • Responding to issues and requests from end users by phone and email in a timely and accurate manner • Handle all escalations, liasing with Tier 1 and Tier 2 colleagues • Demonstrate and promote superior customer service in handling enquiries • Analyse customer problems and formulate plans of resolution • Work as part of a multilingual team, building relationships with users and internal departments • Providing weekly reports and details on activity related to user resolution • Complete all administration relevant to your role, through ticketing system Skills Required • Educated to degree level, within an Engineering related discipline essential • Work experience within the Engineering sector preferred • Knowledge / experience working with CAD software a distinct advantage • Excellent relationship building skills, this is a customer facing role and therefore requires the highest levels of professionalism and service to end users • A strong communicator, both written and spoken • Excellent IT skills required • Ability to adhere to Service Level Agreements • Able to work against challenging performance metrics • Analytical and logical thinker, with a proactive approach to problem solving • Previous technical support experience would give you an advantage • Team player, able to work in a multilingual and international environment • Fluency in English and Italian is essential • Additional European languages considered a distinct advantage – we are building a team to cover all EMEA languages